A person needs to have the Key Contact role of an account to be able to access requests that are registered in this account.

The Key Contact role is account-specific. It is important to note that these additional access rights are limited to requests in which the person who is selected in the Requested for field is linked to the same Organization record as the key contact, or to an organization that is hierarchically below the key contact’s organization. A key contact is able to add notes to these requests and, if needed, reopen them.Ī key contact can also access some reports in Self Service, provided that these reports have been made available in the Self Service Settings by the administrator of the account in which the key contact’s person record is registered. Specifically, a key contact is able to review all requests that have been submitted for people who work for the same organization as the key contact, or who work for an organization that is hierarchically below the key contact’s organization.

The Key Contact role gives an end user additional capabilities in 4me Self Service. An end user can be given one additional role.

4me key